تكنولوجيا · اضطراب في خدمة الهاتف المحمولاضطراب 5G SA لدى Docomo يقترب من ثلاث ساعات، بلا تقدير لموعد التعافيكُتب 11 نوفمبر 2026 في 6:32 ص UTCشاهدالنص المفرّغ0:00Japan Dokomo5G outage, standalone service still disrupted after one hundred and0:04seventy six minutes.0:07Dokomo's standalone five G customers face unreliable calls, texts, and mobile0:11internet across Japan.0:13Emergency calls are unaffected, but restoration work is still unfinished nearly0:17three hours into the disruption.0:18Affected customers may be able to reconnect by switching their phones to4 G.0:22When will normal service return?0:24And what can customers do while repairs continue?0:27The disruption reaches across Japan within Dokomo's standalone5 G subscriber group.0:31Docomo hasn't given an affected customer total.0:34The nationwide footprint describes where the problems occur, while the service0:37option defines which customers are affected.0:40Voice calls, mobile data, and SMS text messages are all difficult to use for0:44affected subscribers.0:45That leaves people struggling with several basic ways of reaching someone, even as0:49the carrier's emergency calling service remains outside the disruption.0:52Dokomo's disruption began at ten thirty four amperes.0:56M.0:57Japan time on November11 by12 .1:00Thirty p.1:01m.1:01repairs were still underway.1:03At one thirty p.1:05The company again said nothing had changed, and restoration work continued.1:08That puts the disruption at one hundred and seventy-six minutes or two hours and1:12fifty six minutes when Docomo issued that status update.1:15The interval runs from the start of the incident to a point when service was still1:18impaired.1:19Individual customers' experiences can vary.1:21Standalone5G uses dedicated5 G equipment.1:24Ordinary non-standalone five G combines five G and4 G equipment.1:28Docomo offers standalone service as a distinct option, so having a five G capable1:33phone alone doesn't put someone in the affected subscriber group.1:36The service boundary also explains why people using the same carrier can have1:39different experiences during this incident.1:41Docomo identifies subscribers to its standalone option, known as5 GSA, as the group1:46facing problems.1:47Other5G subscribers and people using4G are unaffected.1:51Docomo says the company also excludes mobile virtual network operators, meaning1:56other providers using its network, and it explicitly says emergency calls are1:59unaffected.2:00Some affected phones may display no service.2:03That warning can be alarming, but Docomo says emergency calling is unaffected.2:07Customers can experience difficulty with calls, data, or text without every affected2:11phone completely losing all three functions.2:13Docomo advises affected customers to select four G in their phone's network settings2:18first.2:18Then either restart the phone or turn airplane mode on and off.2:21Those are alternative actions after selecting four G.2:24The company says this may make calls, data, and SMS usable again.2:28The procedure may help, but it isn't guaranteed to work.2:31A customer reconnecting through4 G can regain access while Docomo continues2:35repairing the standalone service.2:36The advice is aimed at affected subscribers.2:39Unaffected customers don't need to change their settings because of this incident.2:42Docomo's support line is one hundred and thirteen from its mobiles or one hundred2:46and twenty-eight hundred-zero from other phones.2:48Its assistants chatbot is available on a smartphone or computer.2:51The company lists these support channels as open around the clock every day of the2:55year at the one thirty p.2:57Status update.2:58Docomo was still investigating the cause and working to restore normal service.3:01The company hadn't given an estimated recovery time.اقرأ المقالالتسلسل الزمني للقصةHeyDexمن نقل ماذانقاط نقلتها أكثر من وسيلة إعلاميةStart time of the NTT Docomo outageوسيلتا إعلامScope of users experiencing service difficultiesوسيلتا إعلامSubscribers affected by the outageوسيلتا إعلامنقاط نقلتها وسيلة إعلامية واحدة فقط7نقلتها Google News 日本 (JP:ja) فقطCause of the outage11 نوفمبر، 2:29 ص UTCنقلتها Yahoo!ニュース فقطVoice call service difficulties11 نوفمبر، 3:10 ص UTCData communication difficulties11 نوفمبر، 3:10 ص UTCUsing 4G to restore service11 نوفمبر، 3:10 ص UTCSMS service difficulties11 نوفمبر، 3:10 ص UTCRestarting the phone to restore service11 نوفمبر، 3:10 ص UTCToggling airplane mode to restore service11 نوفمبر، 3:10 ص UTCكل سطر هو الادعاء كما سجلناه من تقرير تلك الوسيلة. قورن حتى 11 نوفمبر 2026 في 4:02 ص UTC.
