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Sanrio ends VIVANT deal after China backlash, leaving order questions open

Hello Kitty and friends are leaving the spy drama’s merchandise partnership after Chinese criticism. The series continues, but customers still lack answers about orders and refunds.

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For shoppers, Sanrio’s withdrawal from VIVANT leaves a practical question unanswered: what happens to merchandise they have already ordered? Related product pages have disappeared from TBS’s online shop, but Sanrio has not set out arrangements for existing orders, refunds or remaining stock. The character partnership is over; the customer instructions are still missing.⁠7⁠2

Sanrio has ended the entire merchandise collaboration with the Japanese spy drama after criticism in China of scenes depicting Chinese intelligence agents torturing Japanese operatives. The decision removes Hello Kitty and her fellow characters from the current collaboration, future projects and promotional activities. It does not cancel the television series.⁠2⁠12

The goods put Hello Kitty, My Melody and Cinnamoroll in costumes associated with the show’s characters. TBS’s official online shop had sold plush toys and other collaboration merchandise. Those cheerful characters became the commercial link through which a dispute over a violent drama reached a company whose stated purpose is to foster care and connection.⁠12⁠7⁠2

Sanrio’s Chinese subsidiary announced the cancellation on Weibo on the evening of October 28, 2026. Japanese headquarters followed with an official notice on October 29. These were two stages of the announcement, not alternative dates for a single statement. The headquarters notice makes the scope unmistakable: this is the end of the collaboration, not a pause in one campaign.⁠18⁠2

We have determined that content related to this collaboration contains expressions inconsistent with Sanrio’s corporate philosophy, and have decided to discontinue all initiatives, future developments, and promotional activities. We are currently proceeding promptly with the necessary measures.

Sanrio, in its October 29 notice, translated from Japanese 2

The company apologized for causing concern and said it had received a range of opinions about the merchandise. It invoked its philosophy of harmony among all people and its vision, “One World, Connecting Smiles.” It also promised stronger checks on future collaboration proposals. Sanrio framed the withdrawal as a judgement about the suitability of the association, without endorsing every political or historical accusation directed at the drama.⁠2

How criticism became commercial pressure

The disputed scenes belong to VIVANT’s second season, which began in July 2026. They show Chinese agents cutting a Japanese operative’s fingers and stabbing or piercing his abdomen. On October 25, Chinese state broadcaster CCTV accused the production of reversing right and wrong, deliberately smearing China and glorifying Japanese operations abroad, according to Taiwan’s Central News Agency. October 25 is the reported date of that criticism—not an established broadcast date for the scenes.⁠12⁠18

Chinese state outlets argued that the depicted torture methods closely resembled atrocities Japanese troops committed against Chinese people, accusing the series of distorting wartime history. That is an accusation about the historical implications of a fictional portrayal, not evidence that the drama depicts a real intelligence operation. The reporting does not identify a particular wartime incident as the reference.⁠12

On October 28, the state-run Global Times moved the argument directly onto Sanrio’s business. Its editorial said Hello Kitty “should not dance with Japan’s right wing” and warned that association with what it called “anti-China content” could damage the trust and emotional bond the company had built with customers, beyond any immediate sales loss.⁠12

The editorial supplied a financial reason to listen. It cited first-half 2026 revenue of 781 million yuan—approximately 18.5 billion yen—for Sanrio’s China business, with year-on-year growth above 40 percent. Yomiuri and CNA reported those figures as part of the editorial’s argument that Sanrio should demonstrate respect for the Chinese market through its decisions. They are not independently checked financial disclosures here, and they measure neither VIVANT merchandise sales nor the cost of cancellation.⁠7⁠18

The Chinese subsidiary’s announcement followed hours after the editorial. That sequence establishes how quickly the pressure and withdrawal unfolded; it does not reveal Sanrio’s internal deliberations or establish that the editorial alone determined the outcome. What is plain is that the pressure targeted the wider customer relationship, not merely a range of plush toys.⁠18

China’s government added its own political message on October 29. Asked about the scrapped partnership, a foreign ministry spokesperson said the incident should “serve as a warning to the international community and discerning people in Japan,” the BBC reported. That statement gave official weight to the controversy, but is not evidence of a legal order requiring Sanrio to withdraw or a ban on the drama.⁠12

The characters leave, the drama continues

TBS has defended the production’s fictional intent. At his regular press conference on October 28, network president Masamine Ryuho said the drama was completely fictional and had no intention of “disparaging any particular country.” He also rejected any intention to incite confrontation between countries or endorse force or violence. Those remarks addressed the controversy; they should not be read as an established response delivered after Sanrio’s termination announcement.⁠12⁠18

Ryuho defended the interrogation scene as necessary to the dramatic presentation, while acknowledging that whether viewers felt discomfort or fear required careful consideration. The distinction between the companies’ positions matters: TBS defended what the fiction intended to do; Sanrio decided that lending its characters to the collaboration was inconsistent with its own philosophy. One position does not settle the other.⁠18⁠2

VIVANT first aired in 2023, following a Japanese salaryman drawn into international crime and espionage in a fictional Central Asian country. The newer season continues on TBS, in its Sunday 9 p.m. slot. Sanrio’s withdrawal severs a merchandise and promotional relationship, not the television production itself.⁠12⁠19⁠2

For Sanrio, the lasting consequence may extend beyond this one partnership: its promised stronger review process will govern how it considers future collaborations. For customers, however, the immediate test is less abstract. A broad announcement that everything is ending is not yet an explanation of what happens to an individual purchase.⁠2

已知

  • Sanrio has terminated the collaboration and its future developments and promotions. Related TBS online-shop product pages have become unavailable. 27

未知

  • The handling of existing orders, refunds and remaining stock is not specified. Nor is there a disclosed cancellation cost or a completion deadline.

後續

  • Customer guidance and the details of Sanrio’s promised stronger collaboration reviews will show how the decision is being implemented.

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  1. Sanrio has pulled Hello Kitty from its partnership with the spy drama VIVANT.
  2. The company is ending the merchandise collaboration and every related future project and promotion after criticism in China. Related product pages have disappeared from TBS's online shop.
  3. What happens to customers' orders now, and how far does this decision reach into the television production?
  4. Hello Kitty, My Melody and Cinnamoroll appeared on merchandise dressed as characters from the drama. TBS's official online shop sold plush toys and other collaboration goods. Sanrio's decision cuts those internationally recognizable characters' commercial ties to the series.
  5. VIVANT's second season began in July 2026 and airs on TBS on Sundays at nine in the evening. The original season aired in 2023. It followed a Japanese salaryman drawn into international crime and espionage in a fictional Central Asian country.
  6. Chinese state television criticized the torture scenes on October 25. Sanrio's Chinese subsidiary announced cancellation on Weibo the evening of October 28. Japanese headquarters followed on October 29, confirming the end of the whole collaboration.
  7. The disputed scenes show Chinese intelligence agents cutting a Japanese operative's fingers and piercing his abdomen. Chinese state television accused the drama of reversing right and wrong, deliberately smearing China and glorifying Japanese operations abroad. The criticism targeted scenes from the newer season.
  8. Chinese state outlets argued that the fictional agents' methods closely resembled atrocities Japanese troops committed against Chinese people. They accused the production of distorting wartime history. That accusation carried the dispute beyond entertainment and into the countries' historical grievances.
  9. The pressure soon reached Sanrio's customers and business in China. An October 28 state-media editorial argued that a company benefiting from the Chinese market should show respect through its decisions. It warned that the association could damage customer trust and the emotional bond built over years.
  10. The editorial cast Hello Kitty's association with the drama as support for Japan's right wing. It described the production as anti-China and threatened a cost beyond immediate sales. Sanrio's Chinese subsidiary announced the cancellation hours later.
  11. The editorial also put a financial figure behind that pressure. It pointed to Sanrio's growing business in China to argue that the company had a commercial reason to act. The money it invoked covered the wider China business over half a year.
  12. The editorial cited 781 million yuan in first-half China revenue, about 18.5 billion yen, with growth above 40 percent. Those are figures the editorial invoked for Sanrio's China business. Sanrio hasn't disclosed the financial cost of ending this partnership.
  13. Sanrio explained its decision through its own values. It apologized for causing concern and said it had received a range of opinions about the merchandise. Its Japanese headquarters notice then committed the company to ending the current work, future developments and promotional activities together.
  14. Sanrio said the collaboration's content conflicted with its corporate philosophy. The company emphasized care and connection, and its goal of harmony among all people. Its notice also invoked the vision, “One World, Connecting Smiles.”
  15. TBS defended the drama's fictional intent. At his regular press conference on October 28, network president Masamine Ryuho addressed the controversy. He said TBS didn't intend to provoke confrontation between countries or endorse force or violence.
  16. Ryuho said the drama was completely fictional and denied any intention of “disparaging any particular country.” He defended the interrogation scene as necessary to the drama, while acknowledging that viewers' discomfort or fear required careful consideration.
  17. Masato Sakai leads the cast, alongside Hiroshi Abe, Kazunari Ninomiya, Fumi Nikaido and Tori Matsuzaka. VIVANT continues to air. Sanrio's decision ends the character partnership and its promotions.
  18. China's foreign ministry added political weight on October 29. A spokesperson said the incident should “serve as a warning to the international community and discerning people in Japan.”
  19. For customers, Sanrio hasn't explained what will happen to remaining stock or existing orders, including refunds. The company says it's carrying out the necessary measures promptly, but hasn't given a completion deadline. It has also promised stronger checks on future collaboration proposals before attaching its characters to another partnership.

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