テクノロジー · モバイルサービス障害ドコモの全国的な5G SA障害、発生から約3時間 復旧見込み示されず執筆 2026年11月11日 6:32 UTC視聴文字起こし0:00Japan Dokomo5G outage, standalone service still disrupted after one hundred and0:04seventy six minutes.0:07Dokomo's standalone five G customers face unreliable calls, texts, and mobile0:11internet across Japan.0:13Emergency calls are unaffected, but restoration work is still unfinished nearly0:17three hours into the disruption.0:18Affected customers may be able to reconnect by switching their phones to4 G.0:22When will normal service return?0:24And what can customers do while repairs continue?0:27The disruption reaches across Japan within Dokomo's standalone5 G subscriber group.0:31Docomo hasn't given an affected customer total.0:34The nationwide footprint describes where the problems occur, while the service0:37option defines which customers are affected.0:40Voice calls, mobile data, and SMS text messages are all difficult to use for0:44affected subscribers.0:45That leaves people struggling with several basic ways of reaching someone, even as0:49the carrier's emergency calling service remains outside the disruption.0:52Dokomo's disruption began at ten thirty four amperes.0:56M.0:57Japan time on November11 by12 .1:00Thirty p.1:01m.1:01repairs were still underway.1:03At one thirty p.1:05The company again said nothing had changed, and restoration work continued.1:08That puts the disruption at one hundred and seventy-six minutes or two hours and1:12fifty six minutes when Docomo issued that status update.1:15The interval runs from the start of the incident to a point when service was still1:18impaired.1:19Individual customers' experiences can vary.1:21Standalone5G uses dedicated5 G equipment.1:24Ordinary non-standalone five G combines five G and4 G equipment.1:28Docomo offers standalone service as a distinct option, so having a five G capable1:33phone alone doesn't put someone in the affected subscriber group.1:36The service boundary also explains why people using the same carrier can have1:39different experiences during this incident.1:41Docomo identifies subscribers to its standalone option, known as5 GSA, as the group1:46facing problems.1:47Other5G subscribers and people using4G are unaffected.1:51Docomo says the company also excludes mobile virtual network operators, meaning1:56other providers using its network, and it explicitly says emergency calls are1:59unaffected.2:00Some affected phones may display no service.2:03That warning can be alarming, but Docomo says emergency calling is unaffected.2:07Customers can experience difficulty with calls, data, or text without every affected2:11phone completely losing all three functions.2:13Docomo advises affected customers to select four G in their phone's network settings2:18first.2:18Then either restart the phone or turn airplane mode on and off.2:21Those are alternative actions after selecting four G.2:24The company says this may make calls, data, and SMS usable again.2:28The procedure may help, but it isn't guaranteed to work.2:31A customer reconnecting through4 G can regain access while Docomo continues2:35repairing the standalone service.2:36The advice is aimed at affected subscribers.2:39Unaffected customers don't need to change their settings because of this incident.2:42Docomo's support line is one hundred and thirteen from its mobiles or one hundred2:46and twenty-eight hundred-zero from other phones.2:48Its assistants chatbot is available on a smartphone or computer.2:51The company lists these support channels as open around the clock every day of the2:55year at the one thirty p.2:57Status update.2:58Docomo was still investigating the cause and working to restore normal service.3:01The company hadn't given an estimated recovery time.記事を読むストーリーの時系列HeyDex誰が何を報じたか複数のメディアが報じた論点Start time of the NTT Docomo outage2媒体Scope of users experiencing service difficulties2媒体Subscribers affected by the outage2媒体1社だけが報じた論点7Google News 日本 (JP:ja)のみが報道Cause of the outage11月11日 2:29 UTCYahoo!ニュースのみが報道Voice call service difficulties11月11日 3:10 UTCData communication difficulties11月11日 3:10 UTCUsing 4G to restore service11月11日 3:10 UTCSMS service difficulties11月11日 3:10 UTCRestarting the phone to restore service11月11日 3:10 UTCToggling airplane mode to restore service11月11日 3:10 UTC各行は、そのメディアの報道から私たちが記録した主張です。2026年11月11日 4:02 UTC時点で比較。
