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商业 · 银行薪资少付事件

NAB于2019年发现薪资问题，并在2026年前持续少付员工薪资

澳洲国民银行在14年间向约66,000名现任和前任员工少付了1.27亿澳元薪资。计入利息和退休金供款后，总账单约为1.69亿澳元。该行已与公平工作监察专员达成和解，因此不会面临法庭诉讼或法院处罚。

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原语言视频

译自英文原文。

澳洲国民银行的薪资少付问题大约始于2012年。到该银行及其监管机构于星期四（2026年11月12日，澳大利亚时间）公开这些问题时，它们已持续约14年。在此期间，NAB发现了问题，向公平工作监察专员作了自我报告，后来一项审查发现其并未解决该问题，并就一笔此后不断增长的账单向市场发出了警告。这项和解使这一事件公之于众。但和解之前发生的事情才是报道的重点。⁠1⁠2

NAB已告知澳大利亚证券交易所，它与监察专员就违反《2009年公平工作法》的行为订立了可执行承诺书。这些违规行为涉及《国家雇佣标准》的部分内容，以及NAB先后签订的四份企业协议，分别来自2011年、2014年、2016年和2024年。据澳大利亚媒体报道引用的监察专员数据，薪资短缺额为1.27亿澳元。该问题涉及65,999名在职和离职员工，多数报道将其约整为66,000人。⁠2⁠4⁠5

十四年的薪资失灵

  1. 约2012年

    薪资少付开始。问题最终将波及每个州和领地的员工。

    13
  2. 2019年

    NAB意识到问题，并向公平工作监察专员进行自我报告。

    1
  3. 2024年

    一项审查发现NAB并未妥善处理该问题，因此员工仍在被少付薪资。

    1
  4. 2025年8月

    NAB警告投资者，2025财年的薪资审查及补救成本约为1.3亿澳元。薪资问题被描述为正在扩大。

    79
  5. 2026年11月12日（星期四）

    NAB告知澳大利亚证券交易所有关可执行承诺书的事项，监察专员发布声明。

    21

总账单如何计算

1.27亿澳元的薪资只是账单的一部分。澳大利亚联合通讯社报道，约有3400万澳元利息和约800万澳元退休金供款（即澳大利亚的强制性退休金缴款）。总额约为1.69亿澳元，《金融评论报》将其约整为1.7亿澳元。监察专员表示，NAB已向现任和前任员工退还约1.55亿澳元，这意味着仍有约1400万澳元待支付。⁠5⁠3⁠1⁠6

65,999现任和前任员工被少付薪资 46
1.27亿澳元未付薪资，不含利息和退休金供款 15
1.69亿澳元含利息和退休金供款的应付总额 54
200万澳元向联邦财政支付的赔罪款 43

若平均分配，薪资短缺额约为每人略低于2,000澳元。这一平均数掩盖了最严重的情况。Nine媒体报道称，部分员工被少付高达87,000澳元。《世纪报》称，部分员工每人被少付超过87,000澳元。两家媒体均未给出确切的最大金额，因此最严重单一个案的规模仍无定论。无论如何，最严重的个案是平均数的数十倍，对许多银行员工而言相当于一年以上的薪水。⁠1⁠12

全职、兼职和临时员工，包括银行业及管理岗位的员工，均受到影响。监察专员的声明列出了被少付的普通工资、罚则工资率、加班费、离职款项以及退休金供款。其他报道还补充了假期福利。⁠1⁠6

银行如何未向自己的员工足额支付薪资

监察专员称，这些是在支付正确的最低工资、罚则工资率和假期福利方面的“基本失职”。其给出的原因为“治理流程缺陷和合规监督疏漏、记录保存不足、遗留薪资技术，以及对薪资运营相关专业能力的投入有限”。⁠1

实际上，NAB没有记录员工的实际工时，因此其薪资发放并无可靠的工时依据。它错误地计算了假期余额。它也未核查薪资是否跟上每一份新企业协议的要求，因此薪资落后于银行同意支付的标准。《金融评论报》还报道称，NAB的薪资团队人手不足。这些协议是与银行自身员工协商达成、并由银行签署的，但其薪资系统仍未予以执行。⁠6⁠3⁠1

这些失误都并不隐蔽。记录工时、计算假期以及在协议变更时更新薪资标准，是任何薪资系统的核心工作。监察专员所列的问题更像是多年投入不足的结果，而非单一的技术故障。

我们极其重视作为雇佣员工基本环节的薪资义务。对于这些非故意的错误，我们深表歉意。

Sarah White，NAB集团高管，人员与文化部门 1

White还表示，NAB已经并将继续向所有受影响人员支付款项。银行表示，它正在“投资改善员工系统、流程和支持，包括新的人力资源信息系统和薪资平台”。NAB将这些错误称为“非故意的”，而目前已发布的内容也没有表明情况并非如此。但问题在银行知情之后仍在持续。《世纪报》称，问题在NAB首次报告之后又持续了七年。对错误的致歉并不能解释这一点。⁠1⁠12

为何没有法庭诉讼

可执行承诺书是一项协商达成的协议。签署该协议的雇主可免于法庭诉讼及法院判处的罚款，作为交换，它需向员工退还款项并承诺采取合规措施。NAB还将向联邦综合收入基金支付200万澳元，该基金是联邦政府的总账户。《金融评论报》将这笔付款描述为创纪录的数额。NAB已承诺采取旨在确保今后遵守劳动法的措施。我们审阅的材料中未包含详细清单。⁠1⁠4⁠3

即便如此，结果仍很明确。200万澳元约占NAB未支付薪资的1.6%。一家银行为数以万计的人少付薪资长达14年，并在报告问题后仍持续这样做，最终将不会面临法院裁决，除这笔付款外也不会受到任何处罚。布斯给出的理由是配合调查与退还款项。在自我报告之后仍有五年时间未能真正解决问题，这些是否应当压倒上述理由，是一项判断，而监管机构已做出了对该行有利的判断。

市场反应平淡。据《华尔街日报》市场数据，NAB股票于11月11日收于38.56澳元，最新报价为38.77澳元，上涨约0.5%。过去一个月，其股价在约38.50澳元至41.50澳元之间波动。

持续增长的数字

2025年8月，NAB告知澳大利亚证券交易所，预计该财年的薪资审查及补救成本约为1.3亿澳元。《HR Leader》和《Investor Daily》报道称，这将使运营费用同比上升4.5%，澳大利亚广播公司当时报道薪资问题正在扩大。最终数字为1.69亿澳元，包括利息和退休金供款。已发布的材料均未解释最初的估计数字如何变为最终数字，也没有将两个数字区分开来，以便进行直接比较。⁠7⁠9⁠11⁠5

已知

  • 据监察专员称，已向现任和前任员工退还约1.55亿澳元。 16
  • 违规行为涉及《国家雇佣标准》以及NAB的2011年、2014年、2016年和2024年企业协议。 2

未知

  • 剩余的约1400万澳元何时支付，以及如何联系难以找到的前员工。尚未公布截止日期。
  • 2025年8月的1.3亿澳元估计数字如何增至1.69亿澳元。
  • 单笔最大薪资少付金额的确切数字：是“最高达”还是“超过”87,000澳元。

后续

  • 完整的承诺书（包括NAB的合规承诺）是否会发布在监察专员的可执行承诺书登记册上。
  • 最后一笔补发薪资是否会送达应得之人手中。

来源16

在此处引用的来源中，The Age最先发布，比本报道播出早8小时。 随后还有5家媒体发布。
  1. The Age
  2. Google News Australia (AU:en)
  3. Australian Financial Review
  4. AAP News
  5. Human Resources Director
  6. Lawyerly
  7. HeyDay News

3篇早期文章作为背景资料参阅。7家媒体未注明日期：fairwork.gov.auInvestor DailyMirage Newsnab.com.aunews24.com.ausydneytimes.net.au

按媒体查看所有来源

来自 16 家媒体的 16 个来源· 引用最多的优先

播出原貌
  1. One of Australia's biggest banks shorted sixty-six thousand of its own workers for fourteen years.
  2. National Australia Bank now owes them about 169 million dollars with interest and super. And it's settling with the workplace regulator instead of facing a court.
  3. What still needs answering is how the underpayments kept going for years after the bank reported itself.
  4. NAB admitted the underpayments on Thursday, Australian time. Full-time, part-time and casual staff in banking and management jobs were hit in every state and territory. They lost ordinary wages, penalty rates, overtime, termination pay, leave and superannuation.
  5. The unpaid wages come to 127 million dollars, spread across 65,999 current and former employees. That averages a little under two thousand dollars each. But some workers were shorted about 87,000 dollars, more than a year's pay for many bank employees.
  6. Interest and retirement savings push the bill well past that.
  7. On top of the 127 million in wages, NAB owes about 34 million in interest and about 8 million in super, Australia's compulsory retirement saving. That's about 169 million. The bank has already paid back about 155 million, so roughly 14 million is still to go.
  8. The failures started with the basics. NAB didn't record the hours its staff actually worked, so the pay it sent out had no reliable count behind it.
  9. It also calculated leave balances wrongly. And it never checked that pay kept up with each new enterprise agreement, so wages slid behind what the bank had promised. NAB negotiated and signed those agreements with its workers in 2011, 2014, 2016 and 2024.
  10. The Ombudsman called these basic failings in paying minimum wages, penalty rates and leave. It blamed weak governance, poor record-keeping, old payroll technology and too little investment in payroll expertise. That list points to years of underinvestment in the bank's own pay system.
  11. We'll keep following this as the last of the back pay goes out to NAB's workers. Subscribe to this channel, and find more at heyday dot news.
  12. NAB knew about the problem in 2019, and its staff kept getting underpaid anyway.
  13. The underpayments began around 2012. In 2019, NAB found the problem and reported itself to the Ombudsman. But a review in 2024 found the bank hadn't properly fixed it. In August 2025, NAB warned investors of about 130 million dollars in payroll costs. Now the bill is 169 million.
  14. That August warning came with a four and a half percent jump in operating costs, and the payroll problems were described as widening. Nobody has explained how that estimate grew into 169 million.
  15. NAB won't face a judge over any of this.
  16. Fair Work Ombudsman Anna Booth accepted an enforceable undertaking, a negotiated deal that spares an employer court and court penalties if it repays workers and commits to compliance. Booth said it was appropriate because NAB cooperated with the investigation and moved to fix the underpayments.
  17. NAB will also pay two million dollars into the federal government's general account as a contrition payment. That's about 1.6 percent of the wages it failed to pay. Beyond that, a bank that underpaid tens of thousands of people for 14 years faces no court finding and no penalty.
  18. The bank has also committed to measures meant to keep it within workplace law from here on.
  19. NAB's people and culture chief, Sarah White, apologised. She said the bank takes its payroll obligations extremely seriously, called the mistakes unintended errors, and said NAB has paid back, and will keep paying back, anyone affected.
  20. The bank says it's investing in a new human resources system and a new payroll platform.
  21. Investors barely moved. NAB shares closed at 38 dollars 56 the day before the admission, and were last quoted at 38.77, up about half a percent. Over the past month they've traded between roughly 38.50 and 41.50.
  22. About 14 million dollars still hasn't reached the people it's owed to, and some of them are former employees who may be hard to find.
  23. No deadline has been announced for the rest of that back pay.
  24. The bank reported itself in 2019, then kept running a payroll that didn't record hours or keep up with its own pay deals, and a review five years later found the problems still unfixed. The underpayments ran into this year.

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