商业 · 航空出行受扰持续报道 · 第 1 篇,共 2 篇
FAA地面停飞令已解除,航空公司的运行恢复尚未完成。
原语言视频
译自英文原文。
在丹佛国际机场,全国范围的地面停飞令已经取消,但联合航空漫长的客服队伍仍然排在那里。出发航班信息屏上仍显示着延误和取消。对于想知道周五晚间能否起飞的旅客来说,联邦政府解除禁令还没有变成回家的路。5
周六的影响已开始显现:FlightAware的预报列表中,包含美国境内、飞往美国或从美国出发的航班取消1,516班。这些是暂定的、涵盖所有原因的记录,并非周六的最终总数,也不是单纯归因于此次故障的数量。89
停飞令先于扰乱结束
达美航空晚间发布的动态清楚显示,空域重新开放与重建航空公司航班时刻表并非一回事。美国东部时间下午6点,该航空公司表示没有航班起飞,但在途航班将继续飞往目的地。晚上9点的更新称,航班已开始起飞,但重整运行——包括重新安排飞机和机组人员的位置——仍需时间。81
交通部长肖恩·达菲对旅客的预测十分直白:“进展会很慢。”他说,周五晚间的航班运行将取决于机组人员情况;如有必要,航空公司周六早上还可能继续调配飞机。他希望周六航班运行情况能显著改善,但这并非对恢复时间的保证。22
FAA签署于美国东部标准时间晚上9:24的运行计划仍列有航空公司申请的地面停飞:阿拉斯加航空在西雅图和圣迭戈停飞;联合航空及其子公司在纽瓦克停飞;达美航空及其子公司在明尼阿波利斯—圣保罗停飞。列出的限制期限为东部时间晚上10点或10:15。这些是预定的截止时间,并不能确认每项限制都确实在当时结束。87
对旅客来说,这意味着两件事可以同时成立:与通信故障相关的全国停飞令已经解除,而某家航空公司仍可能无法执行某一特定航班。联邦命令取消意味着获准恢复运行,并不证明每段行程所需的各项条件都已就绪。
时间和数字所能说明的情况
此次扰乱的总量也需要谨慎解读。美国东部标准时间周五晚上9:39,FlightAware列出美国境内、飞往美国或从美国出发的航班中,有8,627班延误、6,753班取消。这些数据涵盖当天所有原因造成的情况,既不是当天最终总数,也不能衡量有多少航班被证实受到电信故障影响。88
周六的预报页面显示的时钟时间为美国东部标准时间周五晚上9:37,页面列出与美国相关的取消航班1,516班、延误航班160班。早些时候发布的滚动报告采用了不同的观测时间和地理范围,不能拼接成一个可靠的累计数字。延误和取消也不应简单相加:一班航班可能从延误变为取消,但并不会因此变成两段受扰行程。89
原因尚未确定
马林对网络攻击的评估也附带一项重要限定。他最初称“没有网络攻击”,但在被追问时又说:“目前没有任何事情是完全确定的。”他补充说,故障似乎由机械因素引起,但调查人员仍在查找原因,不会排除网络攻击的可能性。这支持的是初步评估,而非通过取证排除所有可能原因。77
停飞前一天,达菲和白宫预算主任拉塞尔·沃特向国会申请300亿美元,用于空中交通管制现代化。这仍只是一项申请,并非已拨付的资金,也不能证明某项具体采购本可避免周五的故障。问责问题的范围更小,却更难回答:什么出了故障、故障为何蔓延,以及备用系统为何未能控制住故障。11
改签补救措施有其限制
达美航空的全系统豁免适用于受影响的11月13日至14日行程,且机票须于11月13日或之前签发。顾客必须在11月21日或之前同时更改航班并开始替代行程,才能享受灵活改签期限。在同一客舱内,符合条件的票价差额可获豁免,但可能受预订舱位可用情况限制。若更改出发地或目的地,或在11月21日之后出行,则可能需要支付票价差额。79
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CBS Chicagocbsnews.com2 个视频29
- 首次报道于
- FAA issues nationwide ground stop due to "extraordinary circumstances," White House says no indication of "nefarious act"
- Thousands of flights, travelers in limbo due to FAA ground stop | Team coverage
- FAA nationwide ground stop strands passengers at O'Hare, Midway airports in Chicago
- Nationwide ground stop impacting JFK, LaGuardia, Newark airports | Team coverage
- FAA issues nationwide ground stop due to "extraordinary circumstances," White House says no indication of "nefarious act"
- FAA issues nationwide ground stop due to "extraordinary circumstances," White House says no indication of "nefarious act"
- FAA issues nationwide ground stop due to "extraordinary circumstances," White House says no indication of "nefarious act"
- FAA issues nationwide ground stop, stranding thousands
- Flights at Logan Airport in Boston impacted by nationwide ground stop
- FAA issues nationwide ground stop due to "extraordinary circumstances," White House says no indication of "nefarious act"
- FAA issues nationwide ground stop due to "extraordinary circumstances," White House says no indication of "nefarious act"
- FAA issues nationwide ground stop due to "extraordinary circumstances," White House says no indication of "nefarious act"
- FAA issues nationwide ground stop due to "extraordinary circumstances," White House says no indication of "nefarious act"
- FAA issues nationwide ground stop due to "extraordinary circumstances," White House says no indication of "nefarious act"
- FAA ground stop issued at Chicago O'Hare, Midway airports; flights grounded nationwide
- FAA issues nationwide ground stop due to "extraordinary circumstances," White House says no indication of "nefarious act"
- FAA issues ground stop at airports nationwide, including Philadelphia International Airport
- South Florida airports impacted by nationwide groundstop due to "extraordinary circumstances," FAA says
- FAA issues ground stops at Chicago O'Hare and Midway airports for equipment outage; planes grounded nationwide
- Nationwide ground stop halts air traffic at Minneapolis-St. Paul International Airport
- Delayed passengers pack terminals as ground stop continues
- FAA ground stop halts flights at DFW and Dallas Love Field airports
- Southern California airports impacted by FAA nationwide ground stop
- Aviation expert Arthur Wolk discusses nationwide ground stop, no indication of nefarious acts
- JFK, LaGuardia, Newark Liberty International airports impacted by nationwide ground stop
- Amid nationwide ground stop, travelers at Philadelphia International Airport wait for updates
- “I don’t think we’re getting out of here tonight”: Passengers describe ground stop at MSP
- FAA issues nationwide ground stop, Mullin blames telecommunications outage | The Takeout · 视频
- What we know about nationwide FAA ground stop, Mullin says no indication of attack | Special Report · 视频
NBC Newsnbcnews.com1 个视频4
- 首次报道于
- DHS says nationwide ground stop was not a cyberattack: 'We are built to handle crisis like this'
- Secy. Mullin says FAA ground stop was caused by 'telecommunication outage'
- Some airports beginning to run out of space for planes amid nationwide ground stop
- FAA ground stop lifted, DHS says it was not a cyberattack · 视频
Los Angeles Times — Californialatimes.com2
播出原貌
- A communications failure halted departing flights across the United States.
- The FAA has canceled the nationwide restriction, and planes are taking off again. But airlines are still rebuilding schedules, with cancellations already stretching into Saturday. How quickly can they get aircraft and crews back where they're needed?
- About 3,100 aircraft heading toward U.S. airports were already airborne when the stop began. Homeland Security Secretary Markwayne Mullin said those flights were accounted for and could land safely. Officials held additional departures while they assessed the communications problem.
- International arrivals were handled individually. The restriction reached airports nationwide, including Los Angeles, the New York area and Denver. Earlier ground stops at Chicago O'Hare and Midway preceded the national order.
- The FAA made the cancellation effective at 8:19 p.m. Eastern on Friday, November 13. That cleared the national barrier to departures. Airlines still had to work out which flights they could operate, with the aircraft and crews available.
- Transportation Secretary Sean Duffy said airspace reopened at 8:15. The cancellation notice has a separate event-start field of 8:16, followed by its signed and effective time of 8:19. Those times describe different steps in the restart.
- The nationwide order was signed at 3:54, after Duffy said radar and communications instability began at 3:36. Four hours and 25 minutes separated the signed order and cancellation. Individual airports could experience different lengths of disruption.
- The original order told departing traffic to stay grounded until further notice. Its listed future time windows didn't authorize an automatic restart. The explicit cancellation supplied that authorization.
- Duffy's reopening time came four minutes before the signed cancellation. By 8:30, the national cancellation was already effective. The exact minute each facility put the restart into practice could vary, and airlines warned that departures would resume gradually.
- Friday's late-evening listings showed 6,753 cancellations on flights within, into or out of the United States. They covered all causes throughout the day. They weren't a final total, or a measure of cancellations caused solely by this outage.
- The same Friday snapshot listed 8,627 U.S.-linked delays. Worldwide, it showed 25,178 delays and 7,470 cancellations. Those different geographic totals help explain why counts circulating through the evening couldn't be combined into one reliable running tally.
- Saturday's advance listings already showed 1,516 U.S.-linked cancellations and 160 delays. Worldwide, they showed 1,706 cancellations and 2,573 delays. These were provisional entries for the next travel day, covering all causes, while airlines were still adjusting schedules.
- A flight can also move from delayed to canceled. Adding those categories together can count the same journey twice.
- Denver passengers were still waiting in a long United Airlines customer-service line immediately after the lifting. Departure boards continued to show delays and cancellations. At LaGuardia, passengers described repeated delays to an Orlando flight, while travelers in Las Vegas sought alternatives.
- The disruption also reached Boston, Atlanta, Miami, Pittsburgh and Baltimore. At Delta, the change was concrete: its evening update went from no departing flights to departures resuming. But the airline said repositioning aircraft and crews would take time.
- Duffy warned, “It's going to be slow.” He said Friday night's flying depended on crew capacity. If necessary, airlines would keep moving aircraft into position Saturday morning. Delta said it automatically rebooks canceled passengers to the next best itinerary.
- The FAA's later operations plan still listed airline-requested stops for Alaska at Seattle and San Diego, United at Newark, and Delta at Minneapolis–Saint Paul. The plan gave scheduled limits for those restrictions. Their actual release depended on subsequent operations.
- Subscribe to this channel as we follow the airline recovery and the investigation into what failed.
- The communications problem reached the centers that guide planes between airports. The FAA's preliminary statement described multiple centers. Duffy said all 22 regional centers were affected, and described instability at approach-control facilities as well.
- Duffy blamed overloaded switches and routers that produced inconsistent data. He described an aging analog network, including 1980s copper lines. He said the instability in radar and communications led officials to stop departures for safety.
- An update to a private communications network operated by L3Harris reportedly triggered a reboot, crash and outage. The company hadn't immediately commented. Investigators still have to determine the initiating failure, how it spread and what role any update played.
- Mullin initially said there was “no cyberattack.” Pressed on certainty, he said, “There's nothing completely certain right now.” He said the failure appeared mechanically driven, while investigators continued looking and weren't ruling out a cyberattack.
- Homeland Security also denied a connection to Microsoft's separate outage. Mullin said the public and flights hadn't been put at risk.
- Duffy and White House budget director Russell Vought requested $30 billion from Congress for air traffic control modernization the day before the shutdown. Duffy renewed that appeal afterward. Congress would still have to enact the requested funding.
- The technical investigation must determine what failed and why backup systems didn't contain it. That work will also help identify which changes could prevent a repeat.
- Canadian airlines canceled U.S. services. NAV Canada introduced traffic-management measures at Toronto Pearson, Montréal–Trudeau, Calgary and Vancouver, while saying its own systems were operating normally. Air Canada warned that some Caribbean and South American services could also be affected.
- Canadian Transport Minister Steven MacKinnon offered full assistance to the FAA. Eurocontrol said U.S.-bound departures from its 42 member states were suspended at the FAA's request. Aer Lingus had some U.S. departures cleared earlier, while Dublin Airport warned of possible disruption Saturday morning.
- Delta's systemwide waiver covers affected November 13 and 14 travel on tickets issued by November 13. To use its flexible window, customers must change their flight and begin the replacement trip by November 21.
- Delta waives qualifying fare differences in the same cabin. A booking-class availability restriction can still apply. Changing the origin or destination, or traveling after November 21, can mean paying a fare difference.
- Customers can also cancel for an eCredit. If they can't reschedule within the guidelines, Delta allows unused ticket value toward a new ticket within one year of issue. Fare differences apply, and travel must finish before the ticket expires.
- United also offered flexibility, with a reported new-flight departure window through November 20. Travelers should check their airline's eligibility and fare conditions. Homeland Security said FEMA assistance had been activated to help stranded passengers obtain medication.
- Tennessee's football team headed back toward McGhee Tyson Airport after the national stop ended. University official Bill Martin said it planned to fly to College Station Friday night. Its departure time was still undecided, ahead of Saturday's game against Texas A&M.
- The game was scheduled for 3 p.m. in Texas. The Brooklyn Nets' attempted trip from New Orleans to Memphis was also halted, and the San Jose Sharks' planned flight to Utah was delayed.
- The FAA planned to keep its coordination hotlines open overnight. It listed an expected update Friday night, a national airspace status update at six Saturday morning, and a planning webinar at seven fifteen.
- Airlines can restart departures, but they still need enough crews and correctly positioned aircraft to operate their schedules. Duffy expressed hope for substantially better movement Saturday. He gave no guaranteed time for a full recovery and told travelers to check with their airlines.
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