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商业 · 住宅邮轮危机持续报道 · 第 3 篇，共 3 篇

Villa Vie居民面临酒店账单，退休金去向悬而未决

部分被迫离船的Odyssey号居民已获港口接驳车接送，但一对夫妇称酒店费用仍由自己承担。其他人则面临为海上退休生活投入的资金能否收回仍不确定的困境。

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完整报道
  • 暂无标注日期的事件
  1. 第 1 次更新“奥德赛号”居民被要求离开在柬埔寨的水上住所
  2. 第 2 次更新Villa Vie 计划申请《破产法》第11章——能否让居民重返海上家园？
  3. 第 3 次更新Villa Vie居民面临酒店账单，退休金去向悬而未决当前位置

自上次报道以来的变化

33 小时后

当时

Villa Vie 计划申请《破产法》第11章——能否让居民重返海上家园？

现在

部分被迫离船的Odyssey号居民已获港口接驳车接送，但一对夫妇称酒店费用仍由自己承担。其他人则面临为海上退休生活投入的资金能否收回仍不确定的困境。

两年来，Villa Vie Odyssey号的居民围绕着海上的一间舱房建立起自己的生活。如今，眼下的问题是，谁来支付他们在陆地上的住宿费用。Lanette Canen和Johan Bodin说，公司在柬埔寨暂停运营后，帮他们搬运行李并安排了港口接驳车，但没有帮忙支付酒店账单。这一差别最清楚地显示了停航如何影响居民的钱包。2

在我们10月29日的报道中，我们介绍了Villa Vie Residences于10月27日暂停运营、居民突然被迫离船，以及管理层打算走《破产法》第11章程序的情况。临时住宿问题仍未解决。最新说法开始显示实际提供了哪些援助，也揭示出一些尚未登船的人已经投入了资金。但这些说法并不能证明公司已申请破产、获得救助融资或重新开航。

据报道，Odyssey号仍停靠在西哈努克市，居民正在寻找酒店并安排出行。这家总部位于佛罗里达州的运营方提出的60天重组计划并不保证成功，也不意味着承诺提供60天的乘客援助。2 38

接驳车不是酒店

Canen和Bodin的经历与管理层此前关于住宿和当地交通费用由公司承担、国际旅行费用除外的说法并不相符。他们的说法只能证明公司提供了一些实际帮助，而非设立了全面的住宿援助计划。目前尚不清楚不同居民获得的援助是否有所差异，或承诺的款项是否尚未到达他们手中。

这对夫妇说，另一位居民主动提出帮忙分担住宿费用，并正着手安排包机前往旧金山。这是其他乘客正在提供的援助，并非已完成的疏散或由公司出资的航班。Canen和Bodin计划在西哈努克市的一家酒店住大约一周，之后前往金边，再经越南、巴厘岛和泰国旅行；他们希望较低的生活成本能让自己维持生活，同时筹划更长期的安排。2

两人都56岁，他们卖掉一家企业，为$100,000的舱房筹资，并每月支付$3,500维护费。Canen在船上经营挡风玻璃更换业务；两人还以《Living Life on a Cruise》为题记录他们的经历。他们原以为会在船上生活15年，并告诉BBC，他们没指望拿回自己的钱。如今，即使航行恢复，他们也决定退出这项事业：计划中的维护费上涨会让他们负担不起。2 5

我们最直接的感受是深深的心碎，因为不得不离开过去两年里建立起来的家和社群。

Lanette Canen 2

其中一部分社群关系在岸上仍得以延续。Canen说，居民们住在一起，彼此维系友谊。但友谊无法取代住房保障。前居民Sharon Lane因健康原因于去年离开，她说自己仍拥有一间舱房，因为合同不允许她将其出租；她怀疑如今是否还能卖掉。那些只有几个小时就必须离开的朋友，正忙于安排交通、签证和住处。Lane当时花了数周时间安排自己的离船事宜。2

首次登船之前，退休金就已投入

布里斯班居民Rina Cavazza告诉ABC Australia，她支付了$170,000，而她的航程还剩18个月。她目前住在当地一家酒店，并安排返回布里斯班。她住在酒店这一事实并不能证明Villa Vie为她支付了住宿费。她描述了最后一次领取个人物品的机会，但她的说法无法证明所有人都面临同一个取物期限。3

Lisa McKay在航程开始之前就已承担风险。这位布里斯班前教师说，她通过银行直接转账从退休金账户中转出了$63,500，原定于11月15日在吉隆坡登船。这个日期尚未到来，但这笔钱已经离开了她的退休储蓄。3

付款前，McKay曾就网上的负面评论向订票代理提出疑问。ABC看到的消息显示，代理表示，如果她认为公司陷入困境，就不会为公司工作；如果Odyssey号无法继续运营，公司会安排另一艘船。目前尚无证据表明替代船只已经安排妥当。McKay担心自己追回这笔钱的希望非常渺茫。3

ABC没有明确说明McKay支付的$63,500或Cavazza支付的$170,000所用的货币。此外，McKay认为旅行保险不会承保她的损失，这并不能证明其他乘客适用同一规则，也不能证明她自己的保单已作出承保决定。3

燃油压力与一再筹款

Villa Vie将暂停运营归因于燃油价格大幅上涨和运营亏损。公司估计，每间舱房每月的燃油预算已从约US$1,800升至亚洲部分地区的US$6,000–US$8,000，并将涨幅与伊朗战争联系起来。这些是管理层对成本的估算，并非经审计的账目，也不是向每位居民新开具的账单。公司称，放慢行程并延长停港时间也未能弥补资金缺口。3 2

运营方面的短缺十分严重：运营方称，在燃油告急期间，他们关闭了一台发电机、一台冷水机组和非必要照明。这证明燃油短缺、系统运行有所缩减，但不能据此断言所有油箱都已见底，或整艘船都断电。12

居民描述的资金困境持续已久。CruiseNews.io报道，4月公司曾请求居民提供$3 million紧急贷款，年利率为12%–24%，本金在12个月后偿还；之后又发起了另一轮$360,000燃油筹款。这些是请求筹集的金额，并非经核实的实际筹款额。Cavazza说，相关请求最早可追溯至2月，还有一些居民额外提供了数十万美元；但收据和条款仍未经核实。112 3

Lynn Montoya与丈夫Paul一同旅行，她告诉《独立报》，公司每隔两到四周就会提出燃油和其他资金需求。她认为问题不仅在于资金，也在于管理不善。她还声称，在船上工作的船员一直没有领到工资。目前没有工资记录能够证明有多少人受到影响、欠薪金额是多少，或欠款后来是否已结清；也没有已确认的公司具体回应能解决她的指控。2

首席执行官Mikael Petterson承认曾借款并拖延付款，并表示公司很可能会申请《破产法》第11章保护。表达意向不等于提交申请：目前尚未确认任何法院、案件编号、提交日期或确切的债务人实体。船员工资、住宿和遣返安排仍未解决。8

《独立报》10月30日报道的最新具体人数为203名乘客（多数是美国人）和156名船员。这一数字取代了CBS News 10月29日报道中约300–400名乘客的估算。两个数字都无法说明如今还有多少人留在柬埔寨；该船可容纳650名乘客，并不等于实际乘客人数。2 8

关于通知的时间线仍未厘清。《独立报》10月30日的报道称，通知于周一早上6时发出，要求乘客在下午2时前离开——那一周的周一是10月26日。ABC Australia 10月30日的报道则称，要求乘客收拾行李的指示是在10月27日周二发出的。PBS NewsHour 10月29日的报道引用一名乘客的话，称命令是在10月28日下达的。这些说法可能描述的是不同通知或离船流程的不同阶段，但没有解释能证明所有人面临同一个期限。2 3 9

居民能追回多少资金同样悬而未决。一名乘客从合同角度对燃油附加费提出异议；其他人则称，他们提供的是原本预期会连本带息偿还的贷款。个人购舱、租赁安排、月费和居住承诺并非一回事。若没有已签署的协议及修订文件，或经核实的公司财务状况，就无法确定普遍适用的退款或还款结果。22 7

一些居民仍希望新所有者或融资能让航程恢复；另一些人则希望组织起来购买这艘船。但两者都还不是已经完成的救助。目前，至少有部分居民获得了港口交通接送；据Canen和Bodin所述，酒店账单仍由他们自己承担；而且尚未确认该船何时离港或住宅航程何时恢复。重组倒计时正在进行，另一只更紧迫的时钟也在走动：在陆地上生活的每日开销。5 17 2

播出原貌 33 行
  1. Villa Vie provided port shuttles but left one couple to cover their own hotel bills.
  2. On October 29, we reported the suspension and orders for residents to leave their floating homes. Now passengers describe the costs they're carrying ashore, while retirement savings remain exposed. Who's paying for life on land, and what can residents recover?
  3. The Odyssey remains at Sihanoukville, Cambodia, where residents are finding hotels and arranging onward travel. The Florida-based operator, Villa Vie Residences, announced its suspension on October 27. These new accounts describe what followed that shutdown.
  4. Lanette Canen and Johan Bodin say the company helped unload suitcases and provided shuttles to and from the port. But they say it hasn't helped pay for hotels. Earlier, management said lodging and local transport were covered, while international travel was excluded.
  5. The couple's experience leaves a gap between promised support and delivered help. It's unclear whether assistance varied among residents or hadn't yet reached them. Another resident offered lodging help and was trying to arrange a charter flight to San Francisco.
  6. That flight is still being arranged. Canen and Bodin plan about a week in a Sihanoukville hotel, then time in Phnom Penh. After that, they intend to visit Vietnam, Bali and Thailand, seeking a lower-cost way to sustain themselves.
  7. The pair, both 56, sold a business to fund a $100,000 cabin and paid $3,500 in monthly maintenance. They expected 15 years aboard. Now they don't expect to recover their money, and they've decided to move on even if sailing resumes.
  8. A planned maintenance-fee increase would have priced them out. Canen ran a windshield-replacement company from the ship, and they documented their experience as Living Life on a Cruise. She says residents are settling together ashore, keeping friendships from their two years aboard.
  9. Rina Cavazza says she paid $170,000 and still had 18 months left on her voyage. The Brisbane resident is staying in a local hotel and arranging to return home. She described one final opportunity to collect her belongings.
  10. Cavazza said she had no word about what would happen next. Her account of a last day of ship access applies to her circumstances. Other residents are also trying to retrieve possessions while deciding where they can afford to live.
  11. Lisa McKay says she transferred $63,500 from her retirement savings for a voyage she hadn't even begun. The former Brisbane teacher was due to board in Kuala Lumpur on November 15. She fears she'll recover very little.
  12. Before paying by direct bank transfer, McKay questioned a booking agent about negative online comments. The agent reassured her that she wouldn't work for the company if she thought it was in trouble. She also said the company would arrange another ship if Odyssey couldn't operate.
  13. McKay is still waiting for that promised alternative and for clarity about her money. She also believes travel insurance won't cover her loss. Her insurance position depends on her own policy; that belief doesn't describe every passenger's cover.
  14. Former resident Sharon Lane still owns a cabin despite leaving last year for health reasons. She says her contract prevents renting it out, and she doubts she can sell it now. She needed weeks to arrange her own departure; her friends had only hours.
  15. Lane describes friends juggling transport, visas and housing. Another passenger says they sold a home and business in Australia to buy a place aboard. For people who replaced their homes with cabins, leaving the ship creates an immediate housing problem.
  16. The specific passenger count is 203, mostly Americans, although a conflicting estimate put the group at 300 to 400. Those figures describe the affected group. Nobody has said how many passengers remain in Cambodia now.
  17. The ship also carried 156 crew, and its capacity was 650 passengers. Earlier accounts identified 15 passenger nationalities, including Australians. The approximately 200-metre vessel began its voyage in 2024, with a planned three-and-a-half-year itinerary covering 425 destinations across 147 countries.
  18. Residents describe departure notices on October 26, 27 and 28. Some had eight hours or less to pack. Those accounts may reflect different notices or stages of departure, but nobody has explained the mismatch or established one deadline for everyone.
  19. The voyage had lasted about 750 days when it stopped. A 15-year expectation of residence, or an offer lasting the ship's lifetime, extended beyond that first itinerary. Cabin purchases and ongoing fees also varied widely, so one passenger's price doesn't describe everyone's agreement.
  20. Canen and Bodin's $100,000 purchase came with their own $3,500 monthly maintenance bill. Some lifetime offers started around 230,000 US dollars. Other monthly fees were described as $5,000 to $11,000. Each resident's recovery will depend on their agreement and the company's finances.
  21. Captain Emanuele Giudice sent residents ashore during what was described as a critical fuel situation. The operator said it shut down one generator, a chiller and non-essential lighting. Residents were leaving amid fuel shortages and reductions in ship systems.
  22. Villa Vie says extraordinary fuel costs and operating losses made its business model unsustainable. It linked the increase to the Iran war. Slowing the itinerary and spending longer in port hadn't closed the shortfall, and management said passing the full increase to residents wasn't realistic.
  23. The company puts its earlier monthly fuel allocation at about 1,800 US dollars per cabin. In parts of Asia, it estimates 6,000 to 8,000 US dollars. These estimates describe the operator's costs, rather than a new bill issued to every resident.
  24. Fuel pressure reaches beyond this ship. Carnival said higher fuel prices added about 150 million US dollars to its 2026 outlook. Royal Caribbean said second-quarter fuel costs rose 27 percent from a year earlier. Odyssey residents, meanwhile, describe repeated attempts to raise money from them.
  25. Villa Vie reportedly sought $3 million in emergency resident loans in April, offering annual interest of 12 to 24 percent. Principal was due after 12 months. A later fuel appeal sought another $360,000. How much those requests raised is unclear.
  26. Cavazza says fuel-money requests began as far back as February and returned before Cambodia. She says some residents supplied hundreds of thousands of dollars extra. An earlier September appeal sought $1 million. The requests themselves don't tell us how much cash actually arrived.
  27. Some residents describe fuel loans they expected to recover with interest. Another disputes a surcharge, saying their contract guaranteed the price. Those claims depend on individual agreements and amendments, which also determine what repayment or refund rights passengers can pursue.
  28. Lynn Montoya, traveling with her husband Paul, says requests for fuel and other money came every two to four weeks. They included money to leave Cambodia. She blames mismanagement as well as funding problems, challenging the idea that higher fuel costs explain everything.
  29. Montoya also alleges crew working aboard hadn't been paid. The number affected and the amounts owed are unclear, and the company hasn't publicly resolved her allegation. The 156 crew aboard face unanswered questions about employment, accommodation and getting home.
  30. Chief executive Mikael Petterson has described borrowing money and stretching payments, and said a Chapter 11 bankruptcy filing was likely. No filing has been confirmed. The company proposed a 60-day effort to restructure its finances and bring in new capital.
  31. That period doesn't guarantee a restart or 60 days of passenger support. Holly Hennessy remains in Cambodia, hoping new financing or ownership can restore the voyage. Some residents hope to organize a purchase of the ship. A rescue deal still hasn't been announced.
  32. There's no confirmed departure or residential-voyage restart. A possible October 31 movement was tentative. Residents still need to know what support will be paid for, how long it will last, and whether they can recover money committed to their cabins.
  33. Some practical help has reached residents: suitcase unloading and port shuttles. But Canen and Bodin say their hotels remain unpaid by Villa Vie, and Cavazza is arranging her return to Brisbane. McKay's November 15 boarding date is still ahead, while $63,500 has already left her retirement account.

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